We aim to provide a high-quality service in everything we do. However, there will be times when things go wrong, in which case we rely on you, our customers, to let us know.
Sanctuary Retirement Living complaints leaflet (PDF 58KB) provides more information about how we will deal with your feedback and our complaints procedures.
Please complete the form below with the full details of your concerns and we will do our best to sort it out as quickly and fairly as we can. We may use trained mediators to enable us to do this.